Contact Us
Contact The Clubhouse support team for questions, account-related issues, technical concerns or general feedback. Use live chat for quick answers, email for documents and detailed enquiries, or call for urgent account matters. Submit KYC images via the cashier or send them to [email protected] when requested. We handle deposits, withdrawals and account updates, and will point you to responsible gambling tools. Find direct contacts below to get help now, and check promotions or account notices when contacting support for updates today.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat and email |
| General enquiries | [email protected] billing and documents local support |
| Affiliate enquiries | [email protected] partnerships and tracking |
| Phone | +61 2 9384 1627 voice and SMS backup |
| Working hours | Mon-Fri, 09:00-22:00 AEST. Live chat 24/7. |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or cases that need explanations or documents. Please use a clear subject line and include up-to-date contact details and your account ID where relevant. Attach any supporting files (PDF, photo ID or receipts) in a single reply to speed things up and avoid unnecessary delays.
Send us a message
Response Time
Contact our support team via live chat or email. Most inquiries are answered within one business day. Simple issues are handled promptly; urgent live chat requests are often resolved faster. Complex cases requiring verification or third-party checks may take longer depending on their nature. If you need an update, reply to your ticket or reopen the chat.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve The Clubhouse website. Submissions are read carefully and used to improve service, site features and the user experience. Quick notes, bug reports or feature requests are all welcome. We aim to act on sensible suggestions and make the site easier to use for everyone.