Responsible Gambling

We are committed to safe play and practical support at The Clubhouse. Our Responsible Gambling approach is focused on preventing harm, providing clear tools to control play, and offering guidance when help is needed. We set straightforward limits, make self-exclusion available, and supply information on recognising risky behaviour. This page outlines The Clubhouse Responsible Gambling measures, how to use account controls, what to watch for, and where to find professional support. Use these resources any time you need to manage your activity or pause play.

Player protection principles

Clear rules. Age checks and identity verification where required. Privacy of personal data. Fair access to account controls. We prioritise early intervention and practical tools to limit harm. Our messaging emphasises responsible participation and safe spending.

Tools to manage your gambling activity

Deposit limits

Set daily, weekly or monthly deposit limits in your account. Limits apply immediately after confirmation and can be lowered at any time. Raising limits may require a waiting period.

Loss limits

Track and cap net losses over chosen periods. Loss limits stop additional play once reached and help protect bankrolls from quick depletion.

Time limits and session reminders

Enable session timers and reality checks. Session reminders show time spent and can be set to prompt a break. Time limits help maintain balance between play and other activities.

Self-exclusion and time-outs

Request short time-outs from 24 hours up to 30 days, or longer self-exclusion periods. During self-exclusion access and marketing contact are suspended. Reinstatement follows a cooling-off process to reduce impulse returns.

Recognising signs of problematic behaviour

Frequent unplanned deposits, chasing losses, spending beyond other commitments, sleep loss due to play, and hiding activity are common warning signs. Noticeable mood changes, neglecting work or family, or repeated failed attempts to cut back also indicate risk.

Guidance for staying in control

Set realistic limits before you play. Check balances regularly and use loss limits. Take regular breaks and avoid play when stressed or impaired. Keep gambling funds separate from essential expenses. Discuss concerns with trusted friends or family and consider a temporary self-exclusion if control slips.

Access to professional help and support organisations

If gambling causes distress, contact a professional support service. In Australia, Gambling Help Online offers phone, chat and counselling. Local helplines and community services provide counselling and practical advice. Emergency or crisis services should be used if immediate safety is at risk.

Contact and further steps

For assistance with account controls or to request self-exclusion contact our support team. Use the responsible gambling section in your profile to update limits or submit requests. If you need more help, follow links to national support services and consider speaking with a qualified counsellor.