Privacy, and Data Policy
We operate The Clubhouse and this Privacy Policy describes how we collect, use and protect personal data when you use our casino services. The page explains types of information we hold, how transactional and technical data are processed, what security measures are in place, and the choices available to you. Read the policy to understand access, correction and deletion options, cookie settings and how we share data with service providers. The policy applies to accounts, deposits, gameplay records and communications linked to your use of The Clubhouse.
Types of data we collect
Personal data
Name, email, date of birth, address, phone number and ID documents provided for verification. Contact details used for account and security communications. Account credentials and preferences.
Technical data
Device identifiers, IP address, browser and operating system, session logs and crash reports. Connection and performance data collected for platform access and fraud detection.
Transactional data
Deposit and withdrawal records, payment method details, currency chosen, game bets and wins, bonus and loyalty activity. Records kept for billing, taxation and dispute resolution.
How we use information
Process account registration and KYC checks. Authorise and settle deposits and withdrawals. Manage bonuses, loyalty points and correct account balances. Detect and prevent fraud, money laundering and breach of terms. Send required service messages and account notifications. Improve product stability and resolve support requests. Use anonymised data for analytics and reporting.
Data protection and security practices
We protect data in transit and at rest using modern encryption standards such as TLS and AES-based encryption. Access to personal data is restricted to authorised staff and processors on a need-to-know basis. Backups, access controls and logging are used to safeguard records. Third-party processors are selected on security and legal grounds and are contractually bound to protect data.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember login sessions, preferences and play history. Cookies also support fraud detection and analytics. You can control cookie settings via your browser or account preferences. Blocking cookies may affect gameplay or account features.
Your rights
Access and correction
Request a copy of personal data we hold and ask for inaccuracies to be corrected. Verification may be required before changes are made.
Deletion and portability
Request deletion of your account and personal data where permitted by law. You may request a portable copy of transactional data in a common format. Certain records may be retained to meet legal or regulatory obligations.
Objecting and withdrawing consent
You can withdraw consent for direct marketing at any time and object to certain processing where allowed. Opt-outs do not affect necessary account or transaction processing.
Data sharing and third parties
We share data with payment processors, identity verification services, game providers, analytics vendors and legal or regulatory authorities when required. Sharing is limited to what is necessary to provide services, comply with law or protect our rights. Contracts require third parties to maintain appropriate security.
Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on the site with an effective date. Continued use after changes indicates acceptance of the revised terms. For questions or requests, contact support through your account.